Customer Service

Shipping & Delivery
            Shipping and deliver will be charged on weight of items.  We will always fit as much as we can into the         
            relevant satchels.
            Free local pickup from our showroom at 44 Electra street is available.  Usually allow 2 days for packing, but 
            allowances can be made, please call us.
Privacy & Security
We take your privacy seriously, and will never sell or give your details to anyone.
Returns & Replacements
Please contact us prior to returning an item.  I am happy to refund any damaged items.  Postage will not be refunded.  Once Upon a Party will always endevour to get your goodies to you as quickly as possible.  Unfortunately a lot of this is out of our control with couriers and postage.  Please allow ample time for your delivery.
            Please allow 2 days packing for all orders.  Please note that a wedding quote here is not a BOOKING.      
            Please call Lisa on 0401593808 for any further info.
Payment, Pricing & Promotions
            All pricing on the website is for each individual item unless marked otherwise.  All prices are not negotiable. 
            Prices for hire and wedding gear is shown at RRP only, and if you were to get a few items, we would roll
            them into a package for you.  Labour, setup and certain items like ceiling draping of a room, need to be
            quoted on an individual basis.
Viewing Orders
Updating Account Information
Please always check your account info prior to placing and order and check addresses are correct.