Customer Service

Shipping & Delivery
Shipping and deliver will be charged on weight of items. We will always fit as much as we can into the
relevant satchels.
Free local pickup from our showroom at 44 Electra street is available. Usually allow 2 days for packing, but
allowances can be made, please call us.

Privacy & Security: We take your privacy seriously, and will never sell or give your details to anyone.
Returns & Replacements: Please contact us prior to returning an item. I am happy to refund any damaged items. Postage will not be refunded. Once Upon a Party will always endevour to get your goodies to you as quickly as possible. Unfortunately a lot of this is out of our control with couriers and postage. Please allow ample time for your delivery.
Ordering
Please allow 2 days packing for all orders. Please note that a wedding quote here is not a BOOKING.
Please call Lisa on 0401593808 for any further info.

Payment, Pricing & Promotions
All pricing on the website is for each individual item unless marked otherwise. All prices are not negotiable.
Prices for hire and wedding gear is shown at RRP only, and if you were to get a few items, we would roll
them into a package for you. Labour, setup and certain items like ceiling draping of a room, need to be
quoted on an individual basis.

Viewing Orders

Updating Account Information: Please always check your account info prior to placing and order and check addresses are correct.