Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Shipping and deliver will be charged on weight of items. We will always fit as much as we can into the
- relevant satchels.
- Free local pickup from our showroom at 44 Electra street is available. Usually allow 2 days for packing, but
- allowances can be made, please call us.
- Privacy & Security
- We take your privacy seriously, and will never sell or give your details to anyone.
- Returns & Replacements
- Please contact us prior to returning an item. I am happy to refund any damaged items. Postage will not be refunded. Once Upon a Party will always endevour to get your goodies to you as quickly as possible. Unfortunately a lot of this is out of our control with couriers and postage. Please allow ample time for your delivery.
- Ordering
- Please allow 2 days packing for all orders. Please note that a wedding quote here is not a BOOKING.
- Please call Lisa on 0401593808 for any further info.
- Payment, Pricing & Promotions
- All pricing on the website is for each individual item unless marked otherwise. All prices are not negotiable.
- Prices for hire and wedding gear is shown at RRP only, and if you were to get a few items, we would roll
- them into a package for you. Labour, setup and certain items like ceiling draping of a room, need to be
- quoted on an individual basis.
- Viewing Orders
- Updating Account Information
- Please always check your account info prior to placing and order and check addresses are correct.